So you could have ten trunk lines coming into your business telephone systems, but when you hit the auto attendant, so if you have one person hitting the auto attendant, then two people hitting the auto attendant, the third person, they’re going to hit the PBX, but they’re not actually going to get any messages. They’re not going to be told anything because you only have two ports.
So the big thing to understand with voicemail, the stupid thing, is remember, the number of ports you buy says how many people can be accessing the voicemail system at any one time. Again, some of these lower end systems, they initially sell it to you with only two ports and you may have to spend $400 for another two ports. So you may not be thinking about it, you may be getting all these complaints because when people are calling in, they’re not getting the auto attendant. It’s not because there’s any configuration problem. It’s because you have not bought enough ports.